Get Technical Support From Our Team
SUPPORT
With the purchase of a website template, you’ll get digital support from our team for a full 6 months. Open a ticket below or learn about other ways we can help.
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We design and build website templates & custom websites on the Squarespace platform.
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Within 48 hours of purchase our team will install the website template directly into your Squarespace account as a new trial site. You will also receive an email with access to step-by-step video instructions that will show you how to customize your Squarespace Template.
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We've designed the website templates to be user friendly for the average person--our video tutorials use normal language (no techie lingo here) and we've found that most people can finish customizing their website within hours.
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Yep! The great thing about Squarespace is you can add e-commerce to any Squarespace site. You can also incorporate elements from other pages of the design you choose to your e-commerce page to make your brand, website, and shop cohesive. As you customize the site from our videos you'll be more and more confident in Squarespace and get the hang of it!
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Absolutely! We want your website to represent your brand! All the designs are built so that you can insert your existing logo, make a new one with Squarespace's built-in logo maker, or use the template's logo as a base design and customize from there.
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Yes! You will need a Squarespace account (plans starting at $14 per month). Wait to purchase the Squarespace plan AFTER we deliver your new template because you’ll get a 20% off discount.
Let’s Start With Some Frequently Asked Questions
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The designs can be used as-is or you can customize further to make something even more unique to you. The video tutorials show you how to edit colors, fonts, images, graphics, and much more.
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If you already have a Squarespace website, contact us & we’ll give you the best recommendation for your unique situation!
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You do not need photoshop to edit our designs. However, we do use Canva to edit a few elements on select templates.
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Nope! We worked really hard to make these as user-friendly as possible. Each design comes with step-by-step video tutorials for how to change and customize your site.
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People choose our website templates because they don't want their website to look like the other basic Squarespace websites out there. You get a custom look without the price tag. You also get strategic content placement designed for your industry, optimized for a strong conversion on your site.
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Because of the digital nature of our products, they cannot be returned and are non-refundable. Please email us if you have any specific questions about this before you make a purchase: hello@golivehq.co
Need A Little Extra Help?
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One Day Site Setup - $1200
Our team will input your branding, colors & images & get your site all set up to launch using the Go Live Template of your choice.
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Video Screenshare - $99
Sometimes, it’s nice to meet face-to-face (or screen-to-screen) and troubleshoot specific design requests or support questions.
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Content Transfer - $400
We’ll transfer all your content or blog posts from your existing Squarespace website to a new one within 3 business days.
Open A Support Ticket
Need a little help? For template or technical support, please open a ticket using this form and we’ll respond within 48 hours.