Squarespace Support

We’re looking for someone who is as obsessed with Squarespace as we are!

DESCRIPTION

Reporting to Risha Chesterfield (Shop Manager) and Promise Tangeman-Wurzell (CEO & Creative Director), the Squarespace Support Specialist is responsible for serving our Squarespace Template shop with all things purchasing, customer service, tech, and Squarespace-related troubleshooting. Ideally, this person has some design experience, but prefers to work in tech support, setup, management, coding (CSS), third-party integrations, and knowing the ins and outs of new features on Squarespace. This role also helps support our team members with other internal tech and administrative duties.

LOCATION

Remote

HOURS

20 Hours per week

ROLES & RESPONSIBILITIES

• Managing the main support email inbox, responding to our customer’s questions, inquiries, techy questions, and forwarding emails/tickets to the correct internal team members

• Optimizing Zendesk

• Advising customers on how to choose a Squarespace Template, knowing which template design is best for them based on their business, goals, aesthetic, and industry

• Live Chat to help customers get the quickest response

• Must know Squarespace features & code to be able to help customers troubleshoot their Squarespace Templates if they get stuck

• Make sure customers have access to their tutorials on Teachable, which may mean manually enrolling them from time-to-time

• Stay up-to-date on new Squarespace features, and knowing how to implement them for our customers

• Must be a great Googler, which includes researching potential Squarespace solutions for customers (such as: “I want to embed an online conference on my website! How do I do that?”)

• Must be willing and able to send Loom video instructions as needed for extra tutorials for our customers

• Must be willing take “Tech Consulting” calls with clients to figure out their best and most strategic setup path for their website

• Assist the internal team and clients with any Squarespace, tech, or customer service related items

• Film video tutorials, gather and prepare documentation and input it into Teachable for each new website template.

SKILLS

Researching, scheduling, organizing, planning, time management, verbal communication, email communication, and well versed in code and CSS, and tech savvy.

PROGRAMS, PLATFORMS & REQUIREMENTS

• Personal Laptop

• Google Docs, Gmail, Google Drive

• Zendesk

• Acrobat Pro

• Google Analytics / Go Daddy

• Canva 

• Squarespace

• Zapier

• Trello (preferred)

PERSONAL SKILLS

• Okay working solo most days

• Works quickly

• Responds promptly to emails, texts & phone calls

• Attention to detail & accuracy

• Hard working with strong sense of urgency

• Takes critique & criticism well

• Owns their own mistakes (with no excuses)

• Meets deadlines & goes above & beyond

• Researches thoroughly to get it done

• Self starter & ambitious

• High energy, confident & personable

• Has an “I'll figure it out” mentality

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Application Instructions

Please fill out the form below to officially apply.

We review applications on a regular basis and will reach out via email to those we'd like to move forward with. If you don't hear from us, don’t be discouraged! We’re always looking for new talent so keep your eyes pealed for the next opportunity.